Missed-Call Recovery · HVAC Companies
In peak season, every unanswered call is a lost install. XOPON texts back in 60 seconds.
HVAC companies are busiest when the phone rings most — and technicians in the field can't answer. XOPON catches every missed call and starts the conversation before your competitor does.
How It Works
It's 95°F outside. They're calling every HVAC company they can find. You miss it — truck is on a job.
"Hi — this is ABC HVAC. Sorry we missed your call. What's going on with your system? (no cooling, not heating, strange noise, or other)"
Customer responds, describes the issue, you get a priority alert with system type and urgency — and schedule the visit before anyone else does.
What Your Customers See
Customer text-back
Hi — this is ABC HVAC. Sorry we missed your call. What's going on with your system? (no cooling, not heating, strange noise, or other) Reply STOP to opt out.
Owner notification
NEW MISSED-CALL LEAD Service: No cooling — possible compressor Area: South Austin Urgency: HIGH (95°F outside) System: 5-year-old Carrier 3-ton Contact: Mark · (512) 555-0177 Preferred: Today or tomorrow AM
Questions
Does it work for after-hours calls?
Yes. Growth and Pro plans include after-hours workflows — customers who call at 11pm get a response and a scheduled morning callback.
Can I route urgent calls differently?
Yes. We can set up urgency scoring so a "no AC in 90-degree heat" gets a different response than a routine maintenance inquiry.
What if we have multiple technicians?
The Growth plan supports 3 numbers, so different techs or service lines can have their own text-back flow.
How does setup work?
We need your business name, service area, unit types you service, and your booking link if you have one. Setup is done within 24 hours.
Can I cancel if we go slow in winter?
Cancel anytime, no contracts.
Get started
Your next missed call could be a new system install.
Setup in 24 hours. No contracts. Cancel anytime.