Common questions.
If your question is not here, email xoponops@gmail.com.
XOPON operators are professionals vetted specifically against construction billing, compliance, and collections workflows. They are not general VAs. Each operator is assigned to a defined function and trained on the specific systems, GC portals, and compliance requirements relevant to your engagement. Every engagement has a named point of contact: Jordan Mills, Head of Operator Installs.
No. Operators work inside your existing systems — QuickBooks, Procore, Buildertrend, Textura, GCPay, or email. There is nothing to install, implement, or train internally.
Installed means the operator is embedded in your workflow — not advising from the outside. They have access to the systems they need, they operate on a defined weekly cadence, and they produce deliverables (submitted pay apps, waiver logs, collections reports) that are yours. They function as an internal resource, not an external service.
All operator actions that affect billing, compliance standing, or collections posture go through a client-defined approval layer before execution. Operators do not act unilaterally. The approval structure is mapped during intake. If an error occurs within a defined approval structure, XOPON takes responsibility for corrective action at no additional cost.
The Install Sprint is a one-time fee covering the full intake, system setup, and first 30 days of all three operators active. The Monthly Operator Team begins in month two and continues indefinitely. The Install Sprint gets you operational. The Monthly Team keeps you operational.
The Install Sprint is a one-time payment with no ongoing obligation. The Monthly Operator Team runs month-to-month — you can cancel with 30 days written notice. No annual lock-in.
The Install Sprint covers the cost of the intake call, system mapping, access provisioning, baseline audits across all three operator functions, and the first 30 days of full operation. This work happens once and is not included in the ongoing monthly rate.
The Expansion Operator tier allows you to add a single scoped operator to an existing engagement. If you are starting fresh and want only one function covered, contact us through the request form — we will assess fit and scope accordingly.
Operators are granted the minimum system access required for their function — typically read/write access to your accounting system for billing and AR, email access or a shared inbox, and login credentials for any GC portals (Textura, GCPay, etc.) relevant to your projects. All access is documented and revoked upon engagement end.
Credentials are shared through a secure handoff process documented at intake. Operators do not share credentials across engagements. All access is logged. Upon termination, access is revoked within one business day.
Yes. A mutual NDA is executed before any client data is shared. This is a requirement, not an option.
Most installs are operational within five business days of a completed intake call. The intake call is 20 minutes and covers your systems, active projects, billing cycle, and approval hierarchy. Operators are configured and running by the end of week one.
If the operator team is not producing measurable results within 30 days of install — submitted pay apps, logged waivers, AR aging contacts — we will scope and implement corrections at no charge. We define success criteria during intake so there is no ambiguity.
XOPON currently serves construction companies operating in the continental United States. Operators are trained on lien law requirements across the primary construction markets. State-specific requirements are confirmed and documented during intake.
Still have questions before you submit a request?
Request Your Operator Team