The Installed Operator Team
Three operators. Each owns one function.
The XOPON operator team is not a consulting engagement or a software product. It is a permanent operational install. Each operator has a defined scope, a weekly cadence, and a single accountability: close the cashflow gap in their function.
01
Pay App Operator
Owns the monthly pay application process end to end.
What They Handle
- — Prepares and submits all pay applications on schedule
- — Tracks stored materials, retainage, and change orders
- — Coordinates with project managers for backup documentation
- — Follows up with GCs on approval status
What They Replace
- — PM time spent on billing admin
- — Missed or late pay app submissions
- — Underbilling due to incomplete tracking
30-Day Install Outcome
By day 30, all active pay applications are submitted on schedule, retainage and stored materials are tracked, and the monthly billing cycle runs without PM involvement.
02
Waiver & Compliance Operator
Manages all lien waivers, compliance documents, and insurance requirements.
What They Handle
- — Collects and routes conditional and unconditional waivers
- — Tracks compliance deadlines across all active projects
- — Manages COI requests and insurance certificate distribution
- — Maintains waiver logs with audit trail
What They Replace
- — Admin time lost chasing waivers
- — Compliance gaps that delay payment
- — Disorganized certificate and waiver files
30-Day Install Outcome
By day 30, all active waivers are collected and logged, compliance deadlines are tracked across every project, and no payment hold is caused by a missing document.
03
Collections Operator
Pursues outstanding invoices and aging receivables with a structured cadence.
What They Handle
- — Monitors AR aging report weekly
- — Executes structured follow-up cadence on overdue invoices
- — Escalates to lien or legal path when required
- — Reports collections status weekly to ownership
What They Replace
- — Ownership time spent on uncomfortable collection calls
- — Invoices aging past 90 days without action
- — No formal escalation path for non-payment
30-Day Install Outcome
By day 30, every invoice over 30 days has been contacted, aging receivables are reviewed weekly, and an escalation path is defined for any invoice over 60 days.